Minnesota-based Mutual Insurance company
The Client
Mutual Insurance company
Industry: Insurance
Location: Minnesota
Solution: Ostra Essentials™
Background
Our client is a workers’ compensation carrier serving more than 35,000 policyholders across the Midwest. Their systems support claims processing and customer operations, making both uptime and data protection critical to the business.
They had an experienced internal IT and security team, but like many mid-sized organizations, they needed to bolster their team to achieve their coverage and monitoring goals of 24/7/365.
Key Challenges
After a recent assessment, the client was looking to improve its coverage with stronger visibility, proactive threat hunting, and increased response times to augment their internal team.
They were facing:
- Growing security alerts and system complexity
- Limited overnight and weekend monitoring
- Targeted threats affecting the insurance industry
- Compliance and reporting expectations
- A growing team responsible for both IT operations and security
They didn't want to hand off security. They wanted someone who could see what they see, move when they move, and stop threats before the business felt them.
The Ostra Approach
Ostra works alongside internal IT and security teams through a co-managed security operations model.
Ostra provided:
- 24/7/365 monitoring and investigation
- Managed SIEM and real-time threat detection
- Endpoint, identity, and network monitoring using their existing CrowdStrike tooling
- Proactive threat hunting
- Automated containment actions
- Shared dashboards and direct analyst access
The client kept visibility and control while gaining continuous monitoring coverage and a security partnership that moved them forward.
Results
Continuous Coverage : After-hours and weekend monitoring without hiring additional staff.
Faster Response: Security alerts investigated at once instead of the next business day.
Improved Visibility: Centralized monitoring across systems provided a clearer understanding of activity.
Operational Confidence: Their team knew what was happening and had security experts they could call.
From the Client
“Ostra functions as an extension of our security team, combining always-on SOC coverage with practical expertise that aligns well with our business needs.” — IT Security Director